Cashmere Coaching and Consulting Terms and Conditions

Name: Cashmere Coaching and Consulting
Address: GB

These terms and conditions apply to all coaching, consultancy, workshops and related services provided by Cashmere Coaching and Consulting (Cashmere).

By booking, purchasing or participating in any service provided by Cashmere, the client agrees to these terms and conditions.

For any questions regarding these terms, please contact:

maureen@cashmerecandc.com

Who these terms apply to:

Individual clients purchasing coaching or consultancy services
Employees or leaders participating in coaching arranged by their employer
Organisations purchasing coaching, consultancy, workshops or strategic support services
Where consumer rights apply under UK law, nothing in these Terms limits or removes those rights.

Services provided

Cashmere Coaching and Consulting provides services including:

One to one coaching
Group coaching
Leadership and personal development programmes
Workshops and facilitated sessions
Business consultancy and strategic support
Objective setting, planning and operational improvement support
Services may be delivered online, in person or through a hybrid format.

Booking and onboarding

Before any work begins, Cashmere will agree the scope of work, delivery format, timescales and fees with the client.

Services are not confirmed until written acceptance of a proposal, agreement or booking confirmation has been received.

Cashmere reserves the right to decline any engagement where it believes the requested service falls outside its expertise or professional remit.

Fees and payment terms

Payment terms are as follows:

Organisations: payment due within 30 days of invoice date
Private clients: payment due within 10 days of invoice date unless otherwise agreed

Cashmere is not currently VAT registered and therefore VAT is not charged.

Late payments may result in services being suspended until payment has been received and may incur applicable charges permitted under UK law.

Website purchases and online payments

Payments made through the Cashmere Coaching and Consulting website are processed securely through approved third-party payment providers.

Cashmere does not store or have access to full payment card details.

Where coaching sessions, workshops, programmes or other services are purchased through the website, bookings are confirmed once payment has been successfully authorised and received.

All cancellations, refunds and rescheduling requests remain subject to the terms outlined within this document.

For individual coaching sessions:

Coaching sessions may be cancelled or rescheduled without charge where at least 48 hours’ notice is provided.
Cancellations made with less than 48 hours’ notice may be charged at the full session fee.
For workshops, consultancy projects or larger engagements, any deposit, cancellation or refund arrangements will be agreed and confirmed in writing as part of the proposal or service agreement.
Cancellation, rescheduling and refund arrangements for workshops, consultancy projects and larger engagements will be agreed in writing as part of the proposal or service agreement.
If Cashmere needs to reschedule a session or engagement, an alternative date will be offered as soon as reasonably practicable.

Coaching and consultancy boundaries

Cashmere provides coaching, leadership development and business consultancy services.

Cashmere does not provide medical, psychiatric, psychological or therapeutic treatment.

Clients remain responsible for their own decisions, actions and wellbeing throughout any engagement.

Where appropriate, Cashmere may recommend that a client seeks support from a suitably qualified healthcare or specialist professional.

Confidentiality and data protection

Information shared during coaching, consultancy or workshop engagements will be treated as confidential.

Information will not be disclosed to third parties except:

Where required by law
Where there is a safeguarding concern
Where disclosure is necessary to prevent serious harm

Cashmere will take reasonable steps to protect confidential information and maintain appropriate professional standards.

Data protection

Cashmere processes personal information in accordance with its Privacy Policy.

Client records and notes are stored securely and accessed only where required to deliver services.

For further information, please refer to the Privacy Policy available on this website.

Recording policy

Sessions may not be recorded by either party unless agreed in writing beforehand.

Any authorised recordings remain confidential and may not be shared, copied or distributed without permission.

Intellectual property

All materials, resources, frameworks, documents, presentations and content provided by Cashmere remain the intellectual property of Cashmere unless otherwise agreed in writing.

Materials are provided for the client’s personal or internal business use only and may not be reproduced, distributed, sold or used commercially without prior written permission.

Subcontracting and associates

Cashmere may engage suitably qualified associates or subcontractors to support delivery of services.

Where this occurs, the same standards of confidentiality, professionalism and data protection will apply.

Travel and expenses

For in-person services, reasonable travel, accommodation or venue expenses may be charged where applicable.

Any such costs will be discussed and agreed in advance.

Testimonials and case studies

Testimonials, feedback and case studies will only be published or shared with the client’s explicit permission.

Permission may be withdrawn at any time and future use will cease upon request.

Complaints

Cashmere aims to provide a professional and positive experience for all clients.

Any concerns or complaints should be submitted by email to:

maureen@cashmerecandc.com

Cashmere will acknowledge receipt of the complaint as soon as reasonably practicable and will work with the client to resolve the matter promptly and fairly.

Liability

Cashmere will provide services with reasonable care and skill.

To the fullest extent permitted by law, Cashmere’s total liability arising from any engagement shall not exceed the fees paid by the client for the services giving rise to the claim.

Cashmere shall not be liable for any indirect, consequential or business losses.

Nothing in these terms limits liability where such limitation is prohibited by law.

Cashmere maintains appropriate professional indemnity and public liability insurance.

Consumer rights

Nothing within these terms and conditions affects any statutory rights available to consumers under applicable UK legislation.

Governing law

These terms and conditions are governed by the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

Cashmere may update these terms and conditions from time to time.

The version in force at the time a booking, purchase or agreement is confirmed, will apply to that engagement.

Last updated: June 2026